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TraVerus Travel Network Questions
Answers to the most frequently asked questions about the TraVerus Travel Network.

What is TraVerus Travel?

TraVerus Travel is a full service travel corporation established in 2001 and operates retail travel agencies, a discount cruise division. The company is bonded and approved by the Airlines Reporting Corporation (ARC), the International Air Transport Association (IATA), and the Cruise Line International Association (CLIA). TraVerus Travel is licensed as a Seller of Travel and is authorized to operate.

How do I find my clients?

Everyone you know or meet is a potential client. Start with family, friends, church, sport organizations, business associates, neighbors, teachers and clubs. TraVerus Travel also provides you with a personalized web page that you can market on the Internet.

How do I book travel with suppliers?

You can book directly with suppliers (airlines, cruises, tours, hotels and cars) following the procedures outlined in your Agent Training Manual if you are a CTA and have completed the course. If you are a RTA you can book on your website only.

How are commissions earned?

Commissions are paid to TraVerus Travel by suppliers after the travel date. Then we pay you. This process can take up to 30-60 days after the travel date. The following percentages are typical of what is paid to the agency by suppliers:

CTA & RTA - make 70% of the commission... on your personal website bookings
CTA - makes 70% of the commission when booking with suppliers direct
RTA - makes 20% of the commission when they refer travel to the home office (Travel referral form)

How will I receive the airline tickets or other travel documents I sell?

Most clients usually reserve well in advance for discounted fares. First Class mail will generally get the tickets to you or your clients in ample time. If faster delivery is required we can arrange airport pick-up, overnight service, or 2-Day priority mail. Most all airline tickets and travel documents are e documents and you will receive an email only for confirmation.

How can I compete with other local agencies?

As an affiliate of TraVerus Travel you will have access to extremely competitive cruise, tour and airline pricing.

By utilizing the services of our discount cruise division you will obtain the lowest prices available.
Use our Travel Club to create customer loyalty by offering special discount vacations travel for members.
The above services, as well as good customer service, will set you apart from agencies in your local area.
You do not always have to be the lowest – just competatively priced. There are too many variables in travel to ever claim to be the lowest.

How do I get brochures?

Suppliers will send you brochures once you are established with them at no cost to you.

What operating expenses are there other than my initial investment?

Very Little! You'll need business cards, and if you would like, letterhead and invoices displaying your agency name. If you wish, you can work off your dining table and use your existing phone. (Most travel suppliers have 800 numbers so there will be no long distance phone bills to worry about.)

How long does my network membership last and are there any monthly fees?

Your membership in the Network will be renewed on the one year anniversary date of your initial affiliation with TraVerus Travel. There is a monthly fee of $49.95.

How do I get travel agent discounts?

As an RTA you do not get travel discounts but you are eligable for the TraVerus Member Trips. CTA's can contact the supplier direct for discounts. Every supplier's requirements are different. Some will honor the TraVerus Agent ID card and some may require an IATA/ IATAN card.

What is an IATA / IATAN card and how do I get one?

You must earn $5000.00 in travel commissions to get to this level. TraVerus will keep track of you travel commission earned and automatically apply for your IATA card when you reach this level.

What is a CLIA card and how do I get one?

Go to www.cruising.org and click under travel agent then put in our CLIA number which has changed recently to 45 609642 (same as the IATA #).

TraVerus Compensation Plan Questions
This section deals with questions and issues related to the commissions.

Which items are paid weekly and which ones are paid monthly?

Fast start bonuses along with coding and matching coding bonuses are paid weekly. Residual coding bonuses and residual matching coding bonuses along with the matrix check are paid monthly. Monthly checks are mailed out on the 15th day of each month.

What is the difference between enroller and sponsor?

The enroller is the person that receives the fast start bonus when you joined. The sponsor is the name of the person that you are placed under in the matrix.

TraVerus Billing Questions
This section deals with questions and issues related to billing.

When do the pay periods end at TraVerus and when do we get our checks?

The pay periods end on Sunday night each week at midnight CST. Weekly earnings are mailed out the Friday following the close of a pay period.

How are my monthly recurring fees collected by TraVerus?

The computer looks forward and collects your monthly fee one month in advance. It actually looks out 25 days from the end of the pay period where your first commission check is earned. The payment may be deducted from your weekly commission check or from your monthly residual check, or if there is no commission earned the credit card that we have on file will be billed.

TraVerus Website/Technical Questions
This section deals with questions and issues related to the website.

How do I log in to the Agent Area?

Browse to your TraVerus Travel Business site. Once you are there click on Agent Area. You will be taken to a log in page.

Here you can either use your Agent ID and password or you can use your Username/Web Handle and your password in order to log in.

If you cannot remember your password you can have your password emailed to the email address that we have on file for you by entering your username and clicking on the Email Password Button.

How do I change the information on my website?

There are two places in the Agent Area where you are able to go and change your personal information.

The "My Profile" section. This is where information that we have on file for you is stored.

Your Billing/Shipping Addresses, the phone number for us to use to contact you, as well as your Credit Card information can be updated on this page.

Your Credit Card information is also accessible for you to update/change on this page by clicking on the Update My Billing info.

From here you can also change the password you use to access the Agent Area at anytime.

This page is also where you can Upgrade Your Membership with TraVerus under the Upgrade My Status section.

Just remember to click on submit at the bottom of the page in order to save any changes you make.

The second location that stores information that you may update is located under the "Marketing Tools" section of the Agent Area. Under Update My Website.

Here you can change the information that is displayed on your Public site as well as change your Username/Web handle.

You also have the ability to upload a picture of yourself to be displayed on the front of your website from this location.

How do I setup my own Domain Name?

You can get domain names from many different companies. These companies are called Domain Registrars and are usually very reasonably priced at around $10 per year. You can get .com, .net, .biz, .org all of them function the same.

In order to get them to function with your TraVerus Website you will have to setup a "URL Forward" with the Registrar that you purchase your Domain Name from. It should be built like this www.myttn.com/YOURWEBSITENAME or www.YOURWEBSITENAME.traveustravelnetwork.com

Nothing else is required of TraVerus for this to work.

How do I send emails to my Down Line?

Log into the Agent Area. Click on the link Entire Downline under Reports on the left hand side, on the next page you have the option of pulling up a list of Agents in your Downline based on a given timeline. Most people use Lifetime.

Once you have selected the timeframe you desire click on Submit.

The first screen you will see is your Matrix Downline View. You can only email your Enrollment Downline.

So, scroll to the bottom of the page and click on the radio button next to Enrollment and click on submit. This will bring up your Enrollment downline.

Once this page is loaded look for a red envelope, this will take you to a word like editor that you can use to compose an email to those in your organization. After you have composed your email you may continue by clicking on Preview. Once you have read over your email click the button again to send.

Why don't the audio files in the Agent Area play when I click on them?

There are many possible causes to this problem.

The audio files are encoded into either MP3 format or WMV format. They will not play using AOL's Media Player, you must use an up to date Version of Windows Media Player.

Where do I go to upgrade from RTA to CTA once I have enrolled my first two people in the system?

In the Agent Area, go to the "My Profile" tab and click on the link that says, upgrade my status and go from there.

How do Leads get into my prospects section of the Agent Area?

If a Prospect comes to your website and goes to My Opportunity there is a link there where they can request more information. This adds them to your Prospects list and begins an email campaign that will send out pre-designed emails to their email address.

Do we have an Auto Responder?

Yes. If a prospect comes to your website and goes to My Opportunity there is a link there where they can request more information. This adds them to your Prospects list and begins an email campaign that will send out pre-designed emails.

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